Shipping policy

Last updated: Jan 2026

At SnapDots, we aim to process and ship your orders as quickly and safely as possible. Please review our Shipping Policy below.

Order Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and public holidays)
  • Orders placed after business hours will be processed the next business day
  • During peak periods or promotions, processing times may be slightly longer

Shipping Locations

We currently ship to:

  • Australia-wide

International shipping may be added in the future.

Shipping Methods & Delivery Time

Estimated delivery times (after dispatch):

  • Standard Shipping: 3–8 business days
  • Express Shipping: 1–3 business days (if available)

Delivery times are estimates only and may vary due to courier delays or unforeseen circumstances.

Shipping Costs

  • Shipping costs are calculated at checkout based on:
    • Product size and weight
    • Delivery location
    • Selected shipping method

Any applicable shipping fees will be clearly displayed before checkout.

Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email with tracking details (where available).

Incorrect Address

Please ensure your shipping address is correct at checkout.

SnapDots is not responsible for:

  • Delays or losses due to incorrect or incomplete addresses
  • Orders returned to us due to address errors

Additional shipping charges may apply for re-delivery.

Damaged or Lost Parcels

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the damage and packaging

📧 Email: info@snapdots.au

We will assess the issue and assist according to our Return & Refund Policy.

Authority to Leave (ATL)

By placing an order, you agree that parcels may be left in a safe place if you select Authority to Leave. SnapDots is not responsible for loss or theft after delivery has been marked as completed by the courier.

Shipping Delays

SnapDots is not liable for delays caused by:

  • Courier service disruptions
  • Weather conditions
  • Public holidays
  • Events beyond our control

Contact Us

If you have any questions regarding shipping, please contact us at:

📧 Email: info@snapdots.au
🌐 Website: https://snapdots.au